Known Issues

The following known issues exist in Eucalyptus 3.3.1 and its dependencies. Please contact Eucalyptus support for known workarounds to these issues.

Issue Description
Broker does not support some host configurations (BROKER-36) When using VMware, all hosts must either be managed by VCenter or the Eucalyptus VMware Broker. Mixed management of the hosts is not supported and will result connectivity issues with the Broker.
VMware Broker requires eucalyptus user to have write access to the /etc/eucalyptus directory (BROKER-9) If the eucalyptus user does not have write access to the /etc/eucalyptus directory, the VMware Broker will stay in a BROKEN state, and euca-configure-vmware will fail. Run chown -R eucalyptus:eucalyptus /etc/eucalyptus/ on the VMware Broker machine to ensure that the eucalyptus user owns the necessary files.
ELBs fail because of lack of internet connection due to NTP (EUCA-7305) ELB's won't work properly when they don't have internet connectivity. As part of the ELB image, we setup public NTP servers for time sync. In enterprise environments there is no guarantee that instances can reach the internet.
Euca-bundle-instance does not restart instance with VMware (EUCA-7291) Instances stay in the powered off state on the ESX hosts after the bundle task completes. Eucalyptus reports the state as "running". There are two workarounds:
  • If the user has access to vSphere, the user can power on the VM through a vSphere client
  • If the user does not have access to vSphere, the user can terminate the instance through Eucalyptus (to get it out of "running" state) and then start a new one using the newly available EMI.
VMware Broker only reporting half of the cores per NC (EUCA-7205) Eucalyptus uses the physical number of cores on an ESX host as the number of virtual cores. To change the value of your virtual cores, open the configuration file and set maxCores to the desired number of cores. For information about how to set this value, see Configure VMware Support in the Eucalyptus Installation Guide.
Eucalyptus cloud service JVM SIGSEGV in HA configuration (EUCA-7030) In an HA configuration, the eucalyptus-cloud service exits with a SIGSEGV fatal error after a fairly short period. When this occurs the current thread is always "C2 CompilerThread0" and the method under compilation is "java.sql.DriverManager::getDriver". A workaround for this issue is to add "-Xint" to CLOUD_OPTS in eucalyptus.conf to disable hotspot. However, please note that this workaround might have some performance impact.
Cannot log in to User Console with either user or admin account (EUCA-6968) To access the Eucalyptus User Console in 3.3.1, a user must have a policy that allows access to the services supported by the console. For example:
  "Version": "2012-10-17",
  "Statement": [
      "Action": [
      "Effect": "Allow",
      "Resource": "*"
When LDAP/AD integration is enabled, login profiles are not enabled (EUCA-6760) When LDAP/AD integration is enabled, euare-userloginprofiles are not created. To make sure that users can log into the Administration Console, do the following:
  1. Create a login profile using a "dummy" password:
    euare-useraddloginprofile --delegate account1 -u user03 -p test
  2. Check to see that the user's login profile has been created:
    euare-usergetloginprofile --delegate account1 -u user03

The user can now log into the Administration Console using their user ID and LDAP/AD password.

Important: This only applies to the Administration Console. You do not need to creat login profiles for the User Console.
LDAP: error code 4 - Sizelimit Exceeded when using LDAP/AD Integration (EUCA-6756) The LDAP/AD integration can't configure the number of items that the Directory search cant return during the synchronization process. So, the synchronization process uses the default. However, if a search responds with more entries than the client is configured to accept, the error displays. The workaround is to use the filter sub-element under the selection element for accounting-groups, groups, and users configuration variables in the LIC file.
Requests to create volume fail on startup or initial restart of components (EUCA-6479) In some cases, a Failed to marshall response error occurs on create volume requests. Restarting the components again solves this issue.
Issue adding secondary CLC after upgrade (EUCA-6462) It is not possible to move a non-HA CLC to HA after an upgrade to 3.3.0. A fresh install is recommended in this situation. See linked issue for workaround.
Modify service does not work always (EUCA-6389) In some cases the euca-modify-service command does not work. A subsequent retry of this command should succeed.
NC often goes to NOTREADY state during multiple instance migration (EUCA-6366) During a multiple instance migration the user may see the source NC transition into NOTREADY state. There is no explicit action required. The NC will transition back to ENABLED and the migration will succeed.
Failure to create backing for instance migration (EUCA-6228) In some cases the user may see a failure when attempting multiple instance migration. The workaround is to run the migration a second time, which should succeed.
Instances become inaccessible if CC is clean restarted during migration (EUCA-6232) Performing a clean-restart operation during a migration may cause instances to become inaccessible. It is best to avoid a clean-restart operation during migration.
Can't bundle the same instance twice (EUCA-6075) The first attempt to run euca-bundle-instance on an instance will succeed. Subsequent attempts to run this on the same instance will fail. The workaround is to terminate the instance then try again with anotherinstance.
Walrus image cache is hidden to the user (EUCA-6068) When a registered image is deleted from Walrus the cache files stay behind, but they are not shown when listing bucket contents. An attempt to delete the bucket will return a 409 BucketNotEmpty. To workaround this issue de-register the deleted images and then delete the bucket.
Successfully started migration can be reported as failed (EUCA-6043) The user may see an error message when attempting to migrate an instance: Error(MigrateInstancesType): Migrating instance i-820A3F02 failed because of: Error parsing document (line -1, col -1, in SOAP-message) In spite of this error the migration has started and should successfully complete.
BundleInstance always produces x86_64 images (EUCA-5979,EUCA-5980) The euca-bundle-instance command defaults to the x86_64 architecture for both the NC and VMWare Broker. In order to ensure the appropriate architecture the user must always supply the --arch option to euca-register.
A user in non-eucalyptus account does not see a public image (EUCA-5901) A user in an account that is not the eucalyptus account mustuse the -a option with euca-describe-images in order to display public images.
Eucalyptus 3.3 now requires JVM version 7 (EUCA-5807) Eucalyptus 3.3 requires version 7 of the Java Virtual Machine. Make sure that your CLOUD_OPTS settings in the /etc/eucalyptus/eucalyptus.conf file either do not set --java-home, or that --java-home points to a version 7 JVM. This needs to happen before services are started but after the upgraded packages are installed.
Instance running time instance types in report not consistent with UI and CLI (EUCA-4847) As of Eucalyptus 3.3.0, the instance summary report will no longer be available from the command line tools nor the User Console
Some components are initialized rather than disabled after an unexpected reboot (EUCA-4354) This only occurs when CLC, Walrus, and SC are located on the same machine in an HA setting. In an unexpected reboot within that setting, when the redundant components switch roles, some secondary components can become initialized rather than disabled. For a workaround, restart the initialized components. We strongly recommend that you use one machine for each Eucalyptus component in HA mode.
User console requires upload of private key to access a Windows instance password (EUCA-4293) Passwords for Windows instances are encrypted for a specified key pair. The user console requires that you upload the appropriate private key to access an instance password. We strongly recommend against using this feature without HTTPS! To access the instance password without uploading your private key, use euca-get-password [instance id] -k [keyfile] on the command line.
User console cannot generate new Windows password on restarting a stopped instance (EUCA-4291) The user console continues to display an old password after a Windows instance is stopped and restarted. You must log out of the user console, log in again, and then generate a password, in order to log in to a Windows instance that has been stopped and restarted.
iptables-preload is not honored when CC are in HA mode and failover happens (EUCA-4253) When Eucalyptus is in HA mode, the iptables-preload file is not reloaded on failover. To load this file, do the following:
  1. Clean restart the active CC.
  2. Verify that both CCs report the rules when they are going back online.
  3. Disable the active CC and verify that the standby CC becomes active with the iptables-preload rules.
DBResourceCheck exceptions logged at ERROR log level (EUCA-4177) The DBResourceCheck class frequently polls to determine the number of active database connections for a given alias. This can result in a DBResourceCheck exception. This exception is expected, and is not fatal.
The reporting feature in the Eucalyptus Administrator Console show no metrics. (EUCA-4168) This occurs only if you run a report that includes the current date. The metrics that show no data are: CpuUsage%, Net Total In/Out, Disk R/W, Disk IOPS R/W, and DiskTime. For a workaround, use the CLI command, eureport-generate-report, to run reports from the Cloud Controller for a time period that includes the current date. You can also use the Eucalyptus Administrator Console and move the end date up the previous day.
The euca-describe-bundle-tasks command does not keep task status after task completes (EUCA-4140) When bundling a Windows instance, the task is removed from the task list as soon as the bundle completes, so euca-describe-bundle-tasks never shows a 'complete' status.
Eucalyptus Console https redirect doesn't work (EUCA-4104) When SSL is enabled for the user console, http requests do not automatically redirect to the proper https address, which can result in a blank page.
No client side reporting on exceeding maxtotalvolumesizeingb (EUCA-4030) If an EBS-backed instance is launched that is larger than the cloud property maxtotalvolumesizeingb, then there is no error reported back to the client. The instance is terminated. The workaround is to increase the following cloud properties:
  • storage.maxtotalvolumesizeingb
  • storage.maxvolumesizeingb

Once these values are increased, the instances will launch.

[error:0290] message printed on upgrade (EUCA-4027) The Eucalyptus upgrade process requires a large number of file descriptors, and an error may occur if ulimit is not set to an appropriate value. To avoid this error, set ulimit -n 5000 before upgrading Eucalyptus. This error is not an indication of a failed upgrade.
Unable to start stopped instances after upgrade (EUCA-4026) Eucalyptus 3.2 manages ISCSI targets in a different way to previous versions. The first attempt to start any stopped instances relying on iscsiadm will fail, but the issue is resolved during cleanup so subsequent requests for that instance will work.
ERR-1009 "Mismatched cryptographical keys" gets written too many times in cc-fault.log (EUCA-3986) Currently, CC may log this fault once for each process in the pool. This is because the logic that suppresses duplicate faults relies on process-local memory rather than memory regions shared across CC processes.
httpd-cc_error_log Grows without bound (EUCA-3909) The httpd-cc_error_log is not rotated and can grow quite large. To reduce this file size, do cp /dev/null $EUCALYPTUS/var/log/eucalyptus/httpd-cc_error_log. This will truncate the file. Removing the file is not recommended.
Vague error message: Failed to find corresponding class mapping for element: RegisterVMwareBroker in namespace. (EUCA-3808) If you get this error message, you need to install the eucalyptus-enterprise-vmware-broker-libs on the CLC. Run yum install eucalyptus-enterprise-vmware-broker-libs on each CLC in your cloud.
Capacity report shows unordered list of VM types (EUCA-3707) When running a capacity report, the VM types are not ordered from smallest to largest instance type when displayed at the cloud or AZ property level.
Quota limiting run instances against availabilityzone resource does not work (EUCA-3614) A policy which limits the number of instances which can be run within an availability zone has no effect.
IP pages do not work properly for admin user in Eucalyptus User Console (EUCA-3548) All user IP addresses are shown, rather than just the admin user's IP addresses.
ENABLED CC have two NAT rules about (EUCA-3440) In HA Mode, ENABLED CC can get into a state where it reports both ENABLED and DISABLED CLC in iptables for the metadata service.
Walrus does not failover in HA if eucalyptus-cloud process is forcibly killed on primary (EUCA-3202) If the eucalyptus-cloud process is forcibly terminated (kill -9) on the primary Walrus, failover to the secondary Walrus is not automatically triggered.
euca-create-image from ebs backed instance fails, returns 0 (EUCA-1333) euca-create-image is currently unsupported.
Must use user-friendly names for mulitpathing(DOC-504) Eucalyptus connect scripts assume multipathing uses user friendly names instead of WWID for the multipath device names, so the "user_friendly_names" option must be enabled in /etc/multipath.conf.
Netapp SAN: admin will have to set chapuser explicitly after upgrade (DOC-791) If you are a subscriber and use NetApp as the storage SAN backend, you must onfigure the CHAP username to be used by the Eucalyptus on the CLC (the primary CLC in an HA setup) using euca-modify-property -p <partition>.storage.chapuser=<Chap_username>. The CHAP username can be any value, however it should be unique when sharing a NetApp Filer across multiple Eucalyptus clusters. The SC will not transition to ENABLED state until the CHAP username is configured.